Here are answers to the most frequently asked questions.

What is RoTunneling VPN?

RoTunneling VPN helps users access the internet without censorship, stay safe and anonymous while browsing, and protect themselves against malware.

It is a service that helps users with restricted internet access get online.

It removes restrictions in the following cases:

- You cannot access all websites (Facebook, YouTube, or others may be blocked by your ISP)
- You cannot access certain games, P2P programs, instant messaging apps, etc.
- Your internet access is via a proxy and your favorite application doesn’t have the option to connect via proxy.

What other benefits does it offer?

RoTunneling VPN also protects your personal data against interception. This matters most on public networks, such as in a hotel, hostel, college dorm, or restaurant, when you need to access personal accounts with sensitive information like bank details or email.

Prevent malware infections with the advanced built-in Malware and Phishing Protection.

In today’s world, it is remarkably easy to intercept a mobile phone call or its internet traffic. Now imagine how easy it is to intercept your computer traffic, especially on public Wi-Fi. This is where RoTunneling VPN comes in: it encrypts your traffic, making it unintelligible, so anyone who intercepts it cannot decipher it.

I mistyped my email address and can't activate my account. What can I do?

Please contact our support team and include your account name, the address you mistyped, and the correct one.

The account will be activated automatically on your first payment.

I cannot connect to the VPN, what can I do?

Check that you have the latest version of the RoTunneling VPN application. If you have an older version, uninstall it and install the latest one.

If you access the internet through a proxy, add it in the RoTunneling VPN application under Settings->Proxy, and turn off any proxy in your system settings, including Internet Options. If you set a proxy manually in Opera or Firefox, you need to disable it.

If your ISP has blocked the port or the current server, select another server or another port for your connection.

Some firewall or antivirus programs may interfere with the RoTunneling VPN application. If your connection attempt triggers alerts from your antivirus or firewall, set them to allow RoTunneling VPN. If this doesn’t work, try disabling the program or replacing it with another one.

I want to change my plan or billing period. What can I do?

Make a manual payment to choose a new billing period.

To change your plan, log in to your account 4 days before the current billing period ends; a new option will appear.

How can I pay?

Payment is currently supported via Credit Card or Debit Card, Google Pay, Apple Pay.

I forgot my username or password.

To recover your username or password, use the Forgot Password form. Enter your email address to recover both your username and password, or enter your username to recover your password.

What is Malware and Phishing Protection and how does it work?

RoTunneling VPN Malware and Phishing Protection is a DNS-based prevention system that blocks sites that distribute malware, phishing, ransomware, C&C servers, tracking, and some ads. Its purpose is to stop malware before it is downloaded to your computer.
It uses 2 layers of protection, one developed by us and another based on Cloudflare DNS, to ensure the best possible coverage.

This feature is offered free to all RoTunneling VPN customers.
If a site or application you cannot access seems to be blocked by mistake, write to us at [email protected].

If this page doesn’t answer your questions, you can contact us at [email protected] and we will be glad to help.

RoTunneling support team:

Email: [email protected]